Shipping Policy

Order Processing

All orders are processed within 1–2 business days. Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Shipping Times

After dispatch, orders typically arrive within 7–12 business days, depending on your location.

Please note that delivery times may occasionally be affected by customs processing, peak shopping periods, weather conditions, or carrier delays.

Estimated total delivery time: .8-14 business days from the order date, including processing and shipping.

Shipping Rates

Shipping costs are calculated at checkout based on your location and order details. Any applicable shipping charges will be clearly displayed before you complete your purchase.

Order Tracking

Once your order has shipped, you will receive a tracking number by email.

Please allow 2–4 days for tracking information to update after your order has been dispatched.

Customs & Import Duties

International orders may be subject to customs fees, import duties, or taxes depending on your country's regulations.

Any additional customs or import charges are the responsibility of the customer and are not included in the product price or shipping cost.

Incorrect Addresses

Please carefully review your shipping information before completing your order.

We are not responsible for orders shipped to an incorrectly provided address. However, if you notice an error, please contact us as soon as possible and we will do our best to assist you before the order is processed or shipped.

Questions?

Have a question about your order or shipping? Contact us at velyzenofficial@gmail.com and our customer support team will get back to you within 24 hours.